Updated: Nov 3, 2025
Subprocessors
AgentVoice engages trusted third-party service providers (“sub-processors”) to help operate, deliver, and support our services. These vendors process limited personal data on our behalf under written agreements that ensure security and compliance with applicable privacy laws.
| Sub-processor | Purpose | Location* | More information |
|---|---|---|---|
| AWS | Cloud hosting and storage | Regional (per AWS region) | AWS Trust Center |
| Heroku (Salesforce) | Application runtime / PaaS | Regional (Salesforce infrastructure) | Heroku Security & GDPR |
| OpenAI | Model inference / language generation | Global | OpenAI Privacy & Security |
| ElevenLabs | Text-to-Speech / Speech synthesis | US / EU | ElevenLabs Privacy Policy |
| Cerebras | Model inference / accelerator services | Global | Cerebras Privacy Policy |
| Deepgram | Speech-to-Text transcription | US / EU | Deepgram Privacy Policy |
| Firecrawl | Web data retrieval / crawl conversion | Global | Firecrawl Privacy Policy |
| CloudConvert | File conversion (media / docs) | EU (Germany) | CloudConvert Security & Privacy |
| Pinecone | Vector database / embeddings storage | Regional | Pinecone Privacy Policy |
| Twilio | SMS / voice notifications / communications | Global | Twilio Trust Center |
| SendGrid (Twilio) | Transactional email delivery | Global | SendGrid Security |
| AssemblyAI | Speech-to-Text AI processing | US / EU | AssemblyAI Trust Portal (Vanta) |
| Groq | Low-latency AI model inference | Global | Groq Trust Center |
| Hume AI | Voice / emotion AI features | Global | Hume Privacy Policy |
| xAI | Model inference (Grok family) | US | xAI Security |
| NVIDIA | AI infrastructure / GPU hosting | Global | NVIDIA Trust Center |
| Google Cloud / Workspace | Cloud services / internal productivity | Global (per Google data centers) | Google Cloud Trust Center |
| Together AI | Model hosting / inference / GPU compute | US / EU | Together AI Trust Center |
| Anthropic | Model inference (Claude) | Global | Anthropic Trust Center |
- Location refers to the data-hosting regions published by each provider. AgentVoice configures regional options (where available) to align with customer data-residency requirements.
Security & Compliance
All subprocessors maintain independent security and compliance programs (for example, SOC 2, ISO 27001, encryption in transit and at rest, and access controls). See each provider’s “More information” link for certifications and security documentation.
Updates
AgentVoice will update this page prior to adding or replacing any sub-processor or making material changes to how an existing one is used. Customers are encouraged to review this page periodically.