Connect your voice agents to your other apps through Zapier
Connect AgentVoice to Zapier and extend your voice agents into any workflow across your tech stack. When a call starts, ends, or produces a specific outcome, Zapier triggers fire and push data to any combination of apps, including CRMs, project management tools, marketing platforms, and spreadsheets.
Zapier is a quick way to connect the long tail of tools a business runs. Your voice agent fires webhook events that Zapier catches, transforms, and routes to wherever your business needs the data. For the systems the agent reads during a call, such as your CRM or scheduling software, a direct integration against that system's API is often the better fit, and we write that code for you as part of the project.
What your agent can do
During the call
- Trigger Mid-Call Webhooks. Fire webhook events to Zapier when your agent reaches specific points in the conversation, such as a qualified lead, a booking request, or an escalation, so downstream actions start immediately.
- Pull Data from Any App. Use Zapier webhooks to query external systems mid-call and return data to your agent, such as order status from Shopify, account details from QuickBooks, or ticket history from Zendesk.
- Route Calls with Context. Trigger Zapier workflows that notify the right team member via Slack, email, or SMS with full call context when a transfer or escalation is needed.
After the call
- Push Call Data Anywhere. Send call transcripts, summaries, extracted data, and outcomes to any app Zapier supports, including Google Sheets, Notion, HubSpot, Salesforce, and Airtable.
- Multi-Step Workflows. Chain several actions from a single call event. One Zap can create a CRM contact, send a follow-up email, add a task to Asana, and update a spreadsheet.
- Conditional Logic. Use Zapier's filters and paths to route call data by outcome. Qualified leads go to the CRM, support issues create tickets, and appointment requests trigger calendar bookings.
- AI-Powered Data Formatting. Use Zapier's built-in AI to transform and format call data before it reaches your destination apps.
Use Cases
Lead Capture to CRM Pipeline
- Voice agent qualifies inbound callers and fires a webhook with lead data, including name, company, budget, timeline, and qualification score
- Zapier creates a new contact in your CRM, assigns it to the right sales rep, and sends a Slack notification to your sales channel
- A follow-up email sequence is triggered automatically, and the call recording link is attached to the CRM record for review
Support Ticket Creation
- Agent handles a customer support call and captures the issue type, severity, account number, and problem description
- Zapier creates a support ticket in Zendesk or Freshdesk with all captured details, sets priority, and assigns to the right team
- The customer receives a confirmation email with their ticket number, and the support team gets a Slack alert for urgent issues
Appointment Booking with Confirmation
- Voice agent books an appointment and fires a webhook with the booking details, including date, time, service type, and customer info
- Zapier creates a calendar event, sends an SMS confirmation via Twilio, and adds a row to a Google Sheet for your operations team
- 24 hours before the appointment, a reminder Zap fires to send the customer an SMS and email with preparation instructions