Billing calls answered with live Stripe data
AgentVoice builds voice agents that connect to Stripe as part of a custom build. The agent reads customer, invoice, and subscription data from your Stripe account, so a caller asking about a charge gets an answer from the actual record.
We keep card numbers off the call. When a caller needs to pay, the agent sends a Stripe payment link by text or email and the caller pays on their own phone. Refunds and plan changes follow the rules you set, and anything outside those rules goes to your team.
What the agent handles in Stripe
During the call
- Payment status. Confirm whether an invoice was paid, failed, or is still open.
- Subscription details. Read back the plan, renewal date, and billing amount.
- Payment links. Send a secure link for an open invoice or a new payment.
After the call
- Refund requests. Issue refunds within the limits you set, or route the request to your team for approval.
- Payment method updates. Text a link where the customer can update the card on file.
- Call records. Log the outcome to your CRM or support tool alongside the Stripe customer ID.
Use Cases
Billing Support Line
- Identifies the caller and finds their Stripe customer record
- Answers charge and invoice questions from live data
- Transfers disputes and edge cases to your billing team
Failed Payment Recovery
- Calls customers after a failed renewal, where you have their consent to call
- Explains what failed and texts a link to update their payment method
- Logs the outcome so your team knows which accounts are still past due