Get real-time call notifications and summaries in Slack
Connect AgentVoice to Slack and keep your team in the loop on every call inside the app they already spend their day in. Voice agents send real-time notifications to Slack channels when calls come in, when they need attention, and when they're done. Call summaries, transcripts, and action items land right where your team can see and act on them.
The integration works alongside your CRM and ticketing system and makes sure the right people know what happened on every call the moment it happens. Sales gets notified about qualified leads. Support sees urgent escalations. Operations gets booking confirmations. And everyone gets the context they need without switching apps or waiting for someone to write up notes.
What your agent can do
During the call
- Real-time alerts. Send live notifications to designated Slack channels for specific call events such as a VIP caller, an escalation request, a high-value lead, or an urgent issue.
- Request human assistance. When a voice agent needs help, it can post a message to a Slack channel asking a team member to join the call or provide guidance.
- Pull team data. Check a teammate's Slack presence and custom status, or read the items pinned to a channel, to help the voice agent route or respond more accurately.
After the call
- Post call summaries. Deliver formatted call summaries to the right Slack channel with the caller's name, purpose, outcome, action items, and a link to the full transcript.
- Route by channel. Send sales leads to #sales-leads, support issues to #support-escalations, and bookings to #appointments so each call type lands in its own channel.
- Thread conversations. Post follow-up details as threaded replies to keep channels organized when multiple calls come in throughout the day.
- Tag team members. Mention the assigned account owner, the on-call engineer, or the relevant manager in Slack when a call requires their attention.
Use Cases
Sales Team Notifications
- Every qualified lead call posts a summary to #sales-leads with the prospect's company, needs, budget range, and qualification score
- The assigned sales rep gets @mentioned and can immediately click through to the full transcript or CRM record
- Team leads see incoming lead quality in a real-time feed and get visibility into pipeline health without running reports
Support Escalation Alerts
- When a voice agent can't resolve a customer issue, it posts to #support-escalations with the customer's account, issue summary, and severity level
- The on-call support engineer gets @mentioned and can jump in immediately or respond in the thread to acknowledge the escalation
- Managers track escalation volume and patterns directly from the Slack channel without pulling reports from the ticketing system
Daily Call Digest
- Each call throughout the day posts a brief summary to the team's operational channel with outcome, duration, and key takeaways
- At the end of the day, your team has a complete, searchable record of who called, why, and what happened on every call
- Team members who were out or busy can catch up on the day's call activity by scrolling the channel