Phone support connected to your Shopify store
AgentVoice builds voice agents that handle order and cart calls for online stores, and the Shopify connection is part of each custom build. We connect the agent to your store through the Shopify Admin API, so it sees the same orders, customers, and products your support team sees.
A caller asking where their order is gets an answer from live data, and a caller with a product question gets one from your catalog. Anything the agent shouldn't decide on its own, such as a refund outside your policy, goes to your team with the order already pulled up.
What the agent does with your store data
During the call
- Order lookup. Find the order by order number, email, or phone number and read back its status.
- Shipping and tracking. Share fulfillment status and tracking details for shipped orders.
- Product questions. Answer questions about sizing, availability, and product details from your catalog.
After the call
- Customer notes and tags. Add a note or tag to the customer record so your team can see the call.
- Return and exchange requests. Capture the request and send it to your team with the order details attached.
- Follow-up messages. Send an SMS or email recap with tracking links or next steps.
Use Cases
Order Status Calls
- Answers "where is my order" calls around the clock
- Reads tracking details from the order's fulfillment record
- Escalates delayed or lost shipments to your team with the order attached
Abandoned Checkout Outreach
- Calls shoppers who left a checkout, where you have their consent to call
- Answers the question that stopped the purchase
- Texts a link back to their checkout so they can finish the order