Add AI voice agents to your RingCentral phone system
Connect AgentVoice to RingCentral and layer AI voice agents on top of the unified communications platform your team already uses. Your voice agents answer calls on RingCentral numbers, access call data and recordings through the API, and hand off to human agents on RingCentral extensions. Your existing phone system setup stays as it is.
For businesses already running on RingCentral for their phone system, messaging, and video, this integration means you don't have to rip and replace anything to put an agent on your phone lines. Your AI agents can take overflow, after-hours calls, or entire call queues while your team keeps using the same phones, apps, and workflows they're used to.
What your agent can do
During the call
- Answer on RingCentral numbers. Voice agents pick up calls on your existing RingCentral phone numbers and extensions, so callers reach them the same way they reach the rest of your phone system.
- Transfer to extensions. Hand off calls to any RingCentral extension, ring group, or call queue, with context passed so the human agent knows why the caller is reaching out.
- Access call data. Pull caller information, call history, and voicemail data from RingCentral's API during the conversation for more informed interactions.
After the call
- Log to call history. Call records, outcomes, and summaries appear in RingCentral's call log alongside your regular calls for unified reporting.
- Send follow-up messages. Use RingCentral's SMS and team messaging APIs to send post-call confirmations or notify team members in RingCentral's messaging platform.
- Trigger webhooks. RingCentral's event system notifies your CRM, helpdesk, analytics, and other connected applications whenever an AI-handled call completes.
- Access recordings. Call recordings stored through RingCentral's infrastructure are accessible for review, training, and compliance alongside your human-handled calls.
Use Cases
After-Hours Call Handling
- RingCentral's call routing sends after-hours calls to your AgentVoice agents instead of voicemail
- Agents handle inquiries, book appointments, and capture urgent messages with the same quality as your daytime team
- Urgent calls get transferred to on-call staff via their RingCentral mobile app, with full context from the AI conversation
Call Queue Overflow
- When your human agents are busy, RingCentral routes overflow calls to AI voice agents instead of making callers wait
- AI agents handle common requests such as scheduling, order status, and FAQs, and only transfer complex issues back to the queue
- Hold times drop, more calls get resolved on first contact, and your human agents focus on the conversations that need them
Multi-Location Reception
- AI agents answer the main line for multiple office locations, routing callers to the right location and department based on their needs
- Each location keeps its own RingCentral numbers and extensions while sharing a single intelligent reception layer
- Consistent caller experience across all locations, with transfers landing on the right RingCentral extension every time