Schedule meetings and send follow-ups through Microsoft Outlook
Connect AgentVoice to Microsoft Outlook and give your voice agents access to calendars, email, and contacts in the Microsoft 365 ecosystem. Your agents check availability on Outlook calendars, book meetings, send follow-up emails, and manage contacts during live phone calls. They work on the same Microsoft infrastructure your organization runs on.
For teams on Microsoft 365, this integration means your voice agents work within the tools your company already uses. Meetings go on Outlook calendars. Follow-up emails come from your domain. Contacts stay in Outlook. There's no separate scheduling tool to maintain and no data living outside your existing systems.
What your agent can do
During the call
- Check calendar availability. Query Outlook calendars across your team during the conversation to find open meeting slots within working hours that don't clash with existing commitments.
- Look up contacts. Search Microsoft 365 contacts and directory for caller information, previous correspondence, and organizational details.
- Check meeting details. Give callers the time, location, attendees, and any attached notes when they ask about a scheduled appointment.
After the call
- Create calendar events. Book meetings directly into Outlook calendars with attendees, subject, location, Teams meeting link, and detailed notes from the conversation.
- Send follow-up emails. Dispatch emails through Outlook from your company domain with call summaries, confirmation details, documents, or next steps.
- Create & update contacts. Add new Outlook contacts or update existing ones with information gathered during the call.
- Reschedule & cancel. Handle rescheduling requests by finding new availability and updating existing Outlook calendar events with proper notifications to all attendees.
Use Cases
Enterprise Meeting Scheduling
- Voice agent checks availability across multiple executives' Outlook calendars to find a time that works for an external client meeting
- Creates the calendar event with a Teams meeting link, agenda notes from the conversation, and all attendees added automatically
- Both the caller and all internal attendees receive Outlook calendar invitations immediately
Post-Call Email Follow-Up
- After every call, the voice agent sends a personalized follow-up email through Outlook summarizing what was discussed and the agreed next steps
- Emails go out from your company domain through Microsoft 365, the same way your team's own email does
- Attachments like proposals, brochures, or links to scheduling pages are included based on the call outcome
Receptionist for Microsoft 365 Organizations
- AI agent acts as a virtual receptionist, answering calls and checking the intended recipient's Outlook calendar before transferring or booking
- If the person is in a meeting, the agent offers to schedule a callback, take a message, or send an email on the caller's behalf
- Every message sent via Outlook, calendar event created, and Outlook contact updated gets logged