Build visual automation scenarios powered by voice agent data
Connect AgentVoice to Make (formerly Integromat) and design complex, multi-step automation scenarios that trigger from your voice agent's calls. Make's visual scenario builder lets you map how call data flows through your systems using branching logic, data transformations, error handling, and connections to over 2,000 apps.
A Make scenario can route call outcomes through conditional branches, transform data formats on the fly, and aggregate information across multiple calls. A single voice agent event can start a workflow that touches a dozen systems.
What your agent can do
During the call
- Trigger scenarios via webhook. Fire webhook events mid-call that instantly start Make scenarios to pull data from external systems, route information, or notify teams in real time.
- Query external systems. Make scenarios can receive a webhook from your agent, query any connected app, transform the response, and return data to the call.
- Orchestrate multi-system lookups. Look up data in several systems within one scenario during the call and aggregate the results back to your agent.
After the call
- Complex data routing. Use Make's routers and filters to send call data down different paths based on call outcome, caller type, topic, or any extracted variable.
- Data transformation. Make's built-in functions reshape, format, and enrich call data before it goes to destination apps, and you don't need to write code to use them.
- Multi-step scenarios. Chain dozens of actions across multiple apps in a single scenario so one call event can create records, send messages, update databases, trigger emails, and generate documents.
- Error handling & retries. Configure automatic retries, fallback routes, and error notifications so no call data gets lost if a downstream system is temporarily unavailable.
Use Cases
Multi-Channel Lead Distribution
- Voice agent qualifies a lead and Make's scenario routes it by lead score. High-value leads go to Salesforce with a Slack alert, and medium leads go to HubSpot for nurture sequences
- The same scenario also creates a Google Sheets row for reporting, sends a personalized welcome email via Mailchimp, and logs the interaction in Notion
- If any step fails, Make's error handler retries the operation and sends a notification to your ops team
Order Status Lookup During Calls
- Caller asks about their order, and the agent fires a webhook to Make with the order number or customer email
- Make's scenario queries Shopify for order status, cross-references the shipping carrier's API for tracking, and returns a formatted response to the agent
- The agent delivers the update conversationally while Make logs the inquiry and updates the customer's CRM record
Post-Call Report Generation
- After each call, Make receives the transcript, summary, and extracted data points from the voice agent
- The scenario transforms the raw data into a formatted report, generates a PDF using a document template, and stores it in Google Drive
- A summary row is added to Airtable for analytics, and if the call flagged any compliance concerns, a separate notification triggers for the compliance team