Voice agents for Freshsales and Freshdesk
AgentVoice builds voice agents that connect to Freshworks as part of a custom build. We connect to Freshsales for sales calls, Freshdesk for support calls, or both, using the APIs of the products you run.
The agent works from the same contact and ticket records your team uses. A sales call ends with the deal updated and a task assigned, and a support call ends with a ticket that already holds the caller's issue and a summary of what was tried.
What the agent does across Freshworks
During the call
- Contact lookup. Find the caller in Freshsales or Freshdesk and see their open deals or tickets.
- Ticket creation. Open a Freshdesk ticket with the issue, priority, and caller details.
- Ticket status. Read back where an existing ticket stands.
After the call
- Call notes. Save the call summary to the contact or ticket.
- Deal updates. Move Freshsales deals forward based on the call outcome.
- Follow-up tasks. Assign the next step to the right person.
Use Cases
Support Line Triage
- Identifies the caller and checks for open tickets
- Resolves common questions from your knowledge base
- Creates and routes tickets for everything else
Inbound Sales Calls
- Matches callers to Freshsales contacts and accounts
- Qualifies new callers and creates their contact record
- Books a meeting or transfers the caller to a sales rep