A front desk voice agent connected to Dentrix
AgentVoice builds voice agents for dental practices that connect to Dentrix as part of a custom build. Dental offices miss calls during procedures, over lunch, and after hours, and an agent that can see the schedule turns more of those calls into booked appointments.
Henry Schein One controls Dentrix API access through its partner programs, and the options differ between on-premise Dentrix and Dentrix Ascend. We confirm the connection path for your version on the scoping call, before the build starts, and design the agent around what that path allows. Call recordings and transcripts can stay in your own cloud account when we deploy our engine for your practice under a license.
What the agent does with your schedule
During the call
- Patient lookup. Match the caller to their patient record by phone number and date of birth.
- Appointment booking. Offer open times by provider and appointment type, then book or reschedule.
- New-patient intake. Collect contact details, the reason for the visit, and insurance information for your team to verify.
After the call
- Confirmations. Send the patient an appointment confirmation by text.
- Recall outreach. Call patients who are due for a hygiene visit and book them in.
- Front desk notes. Pass along anything the team needs to follow up on, such as a billing question.
Use Cases
After-Hours and Lunch Coverage
- Answers when the front desk is busy or closed
- Books routine appointments directly into the schedule
- Routes dental emergencies to the on-call dentist by your rules
Hygiene Recall
- Works through the list of patients due for a cleaning
- Books them into open hygiene slots
- Leaves a voicemail and sends a text when no one answers