Your voice agents, backed by a flexible Airtable database
Connect AgentVoice to Airtable and give your voice agents a structured, queryable database they can read and write to during live calls. Your agents look up records, create new entries, and update fields in your Airtable bases, so every phone call draws on your team's real-time information.
Airtable's flexibility makes it a practical backend for teams that build their own operational workflows. Your voice agent can work live with the leads, orders, support queues, or product catalogs you track there. And because Airtable is designed for non-engineers to configure, your ops team can update the data model without touching code.
What your agent can do
During the call
- Look up records. Search Airtable bases by phone number, email, order ID, account number, or any other field, and pull matching records into the conversation in real time.
- Read linked records. Follow Airtable's linked record relationships to reach related data such as a customer's orders, a property's listing history, or a patient's appointment schedule.
- Check availability & status. Query Airtable views filtered by status, date, or assignment to give callers accurate, real-time information about inventory, scheduling, or queue position.
After the call
- Create new records. Add new leads, support tickets, orders, or any record type to your Airtable base with all fields populated from the conversation.
- Update existing records. Set a new status, add notes, change assignments, or log call outcomes directly on the relevant Airtable record.
- Trigger Airtable automations. New or updated records can trigger Airtable's built-in automations to send emails, post to Slack, update other records, or run AI-powered actions.
- Log call history. Create a detailed call log record with transcript, summary, caller info, and outcome linked to the relevant customer or account record.
Use Cases
Custom CRM for Small Teams
- Voice agent looks up callers in your Airtable CRM base, pulls their contact record, deal stage, and last interaction notes
- New leads get a record created with the budget, timeline, needs, and score captured during the call
- Record updates trigger Airtable automations that notify the assigned sales rep via email and advance the deal to the next stage
Order & Inventory Management
- Callers ask about their order and the agent queries your Airtable orders base by order number or customer email to return status
- For new orders, the agent creates a record in your orders table with product selections, quantities, and shipping details from the conversation
- Inventory fields update automatically through linked records, and low-stock alerts trigger Airtable automations for your fulfillment team
Event & Appointment Scheduling
- Agent queries your Airtable scheduling base for available time slots filtered by location, service type, and provider
- Books the appointment by creating a new record with the caller's details linked to the provider and time slot records
- Airtable automations send the caller a confirmation email and add the event to the provider's Google Calendar via a connected integration