Terms of Service

Last Updated: February 12, 2025

1. Acceptance of Terms

By accessing or using the services provided by AgentVoice LLC (“AgentVoice,” “we,” “us,” or “our”), including our website and AI voice platform (collectively, the “Services”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not use the Services.

2. Services Provided

2.1 Platform Access

AgentVoice offers a dashboard for creating and managing AI voice agents, utilizing third-party services like Twilio for phone number provisioning. Users can customize agents and will have access to our API for integration purposes.

2.2 Professional Services

For enterprise clients, we provide custom setup and additional services tailored to specific needs. Details and fees for these services will be outlined in separate agreements.

3. User Responsibilities

3.1 Compliance with Laws

Users must comply with all applicable federal, state, and local laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR). This includes obtaining prior express written consent before making automated or prerecorded calls and honoring the National Do Not Call Registry.

3.2 AI-Generated Voice Disclosure

Users are required to disclose the use of AI-generated voices at the beginning of any call or message, as mandated by the Federal Communications Commission (FCC).

3.3 Prohibited Conduct

  • Use the Services for fraudulent or deceptive practices.
  • Impersonate individuals without their consent.
  • Engage in activities that violate any laws or regulations.

4. Payment Terms

4.1 Subscription Fees

Access to the platform is provided on a monthly subscription basis. Enterprise clients may incur additional fees for custom services, as outlined in separate agreements.

4.2 Payment Method

Users must provide a valid credit card for payment. By providing payment information, you authorize AgentVoice to charge the provided payment method for all applicable fees.

4.3 Late Payments

Failure to make timely payments may result in suspension or termination of Services. AgentVoice reserves the right to charge late fees as permitted by law.

5. Intellectual Property

5.1 Ownership

AgentVoice retains all rights, title, and interest in and to the Services, including all related intellectual property rights.

5.2 User Content

Users retain ownership of any content they create using the Services. By using the Services, you grant AgentVoice a worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Services.

6. Limitation of Liability

To the maximum extent permitted by law, AgentVoice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

7. Indemnification

You agree to indemnify, defend, and hold harmless AgentVoice, its affiliates, officers, agents, and employees from any claim, demand, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

8. Termination

AgentVoice reserves the right to suspend or terminate your access to the Services at any time, with or without cause or notice, effective immediately. Upon termination, your right to use the Services will immediately cease.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

9.2 Dispute Resolution

Any disputes arising out of or related to these Terms or the Services shall be resolved through binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys’ fees, and the arbitration shall be conducted on an individual basis, not as a class action.

10. Changes to Terms

AgentVoice reserves the right to modify these Terms at any time. We will provide notice of such changes by posting the updated Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

AgentVoice LLC
1401 Lavaca Street
Unit #99
Austin, TX 78701
Email: support [at] agentvoice.com