Privacy Policy

Last Updated: February 12, 2025

1. Introduction

At AgentVoice LLC (“AgentVoice,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information (“Personal Data”) that you voluntarily provide, including:

  • Email address
  • First and last name
  • Phone number
  • Billing address and payment details (processed securely via Stripe)

2.2 Usage Data

We automatically collect usage data when you access our website. This may include:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Device and operating system details

We use Google Analytics to monitor website traffic and improve our services. You can opt out by using the Google Analytics Opt-out Browser Add-on.

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookie settings in your browser.

  • Session Cookies: Necessary for website operation.
  • Preference Cookies: Store user preferences.
  • Security Cookies: Used for authentication and security purposes.

3. How We Use Your Information

We use collected data to:

  • Provide and maintain our services.
  • Process transactions securely via Stripe.
  • Analyze website usage to improve performance.
  • Communicate with users regarding support or service updates.

4. Sharing of Data

We do not sell, rent, or trade personal information. However, we may share data with third-party service providers to facilitate our services:

  • Payment Processing: Stripe (Privacy Policy)
  • Analytics: Google Analytics (Privacy Policy)
  • Legal Compliance: If required by law, such as responding to subpoenas or government requests.

5. Data Retention

We retain personal data only as long as necessary for legitimate business or legal purposes. Usage data is retained for analytics and service improvement.

6. Security Measures

We take reasonable security measures to protect your data, but no system is 100% secure. Users should take precautions when sharing personal information online.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.

To make a request, contact us at support [at] agentvoice.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

9. Compliance with Legal Regulations

  • General Data Protection Regulation (GDPR): EU residents can exercise data protection rights under GDPR.
  • California Consumer Privacy Act (CCPA): California residents can request details on data collection and opt out of data sharing under CCPA.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

AgentVoice LLC
1401 Lavaca Street, Unit #99
Austin, TX 78701
Email: support [at] agentvoice.com