Scripts

The Scripts section in AgentVoice allows you to design conversation flows for your AI agents step by step. Scripts help ensure consistent and professional communication, whether your agent is handling inbound calls, outbound calls, or both.

Create a New Script

To create a new script, follow these steps:

Inbound, Outbound, or Both

Start by selecting the type of calls the script will handle:

• Inbound: For incoming calls and chats.
• Outbound: For outgoing calls and chats.
• Both: For scripts that work in all directions.

Name Your Script

Enter a name for your script. This helps you easily identify it later, especially if you manage multiple scripts.

Conversation Starter

Provide a brief statement that defines how you want your agent to greet or start the conversation when called. For example, “Hello, this is Alex from ABC Company. How can I assist you today?”

Script

Write a detailed conversation flow that your agent will follow during interactions. This script should include clear instructions for handling various scenarios, such as common questions or issues that may arise during the call.

Add Goals (Optional)

Optionally, you can add specific goals to guide the conversation flow and give your agent clear objectives to achieve. For instance, you can define a goal like collecting customer feedback or confirming an appointment.

Once your script is complete, click Create Script to save it. Your agent will use this script to handle calls with professionalism and accuracy, ensuring a smooth and effective interaction every time.