Call Features

Call Logs

The Call Logs section in AgentVoice provides a detailed history of all calls handled by your agents. This feature allows you to track and review past interactions, ensuring you have the context and insights needed to improve customer engagement.

Viewing Call History

Your call history will be displayed here once your agents begin handling calls. Each log includes key details such as:

  • Call Type: Whether the call was inbound or outbound.
  • Timestamp: The date and time of the call.
  • Agent Involved: The specific agent who handled the call.
  • Call Notes: Any notes or context added during or after the call.

Live Audio Recordings

For every call, a live audio recording is attached (if enabled). This allows you to listen to past conversations for quality assurance, training, or resolving disputes.

Using Call Logs

Call Logs are an essential tool for monitoring agent performance and ensuring a consistent customer experience. Use the insights gathered here to identify trends, refine scripts, and optimize your AI agents’ behavior.

If no calls have been logged yet, the section will display a message indicating that your call history is currently empty. Once calls are processed, this area will populate automatically with the relevant details.

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