Changelog

Scheduled Call Reports

Set up automated email reports that summarize your call activity on a daily, weekly, or monthly schedule. Choose which sections to include (overview stats, agent breakdown, call types, outcomes, best times to call), pick from multiple email templates, and add up to 10 recipients. You can also attach a CSV export with customizable columns so your team can work with the raw data in Excel or Google Sheets.

Call Analytics Dashboard

A new Analytics tab on the Calls page with interactive charts and insights:

• Call volume trends over time
• Success rate tracking
• Agent performance comparison
• Call type breakdown (inbound, outbound, web)
• Outcome distribution
• Best times to call heatmap
• Duration distribution

Smart Trigger Conditions

Triggers now support changed and not_changed operators, making it easy to fire workflows specifically when a value transitions (e.g., "fire when contact status changes", not every time the field is touched). Triggers also now fire granular events on flex contact upsert, so updates to specific fields can drive precise downstream automations. Action errors are now surfaced when triggers run, so failed automations are easier to spot.

Also fixed:

• Triggers occasionally executing twice on the same event
• A race condition where contacts added to a campaign mid-execution could miss enrollment
• Reduced log noise by skipping trigger condition evaluation logs when conditions aren't met

API Request Logs

View a detailed log of all API requests made with your API keys. Available under Settings > API > Request Logs with filtering by method, status code, and path. Click any request to see the full details including request body — helpful for debugging integrations.

New this month:

• Sensitive request data is now auto-masked, with a per-organization toggle to enable or disable detailed logging
• Request headers are captured alongside the body for full debugging context
• Flex contact requests are now attributed to the specific endpoint mapping that handled them, making it easier to trace which custom endpoint produced which result

Internal SMS & Messaging

• New internal SMS send endpoint for programmatic outbound texting, with usage tracked per organization for billing
• Twilio error codes and messages are now captured on SMS status updates, so failed sends are easier to diagnose
• Flex API requests are now attributed to the correct organization for accurate billing and logging

Voice & Call Quality

• Outbound call intros now pre-render in the browser pipeline for smoother call starts
• Fixed an issue where the silence-detection nudge ("are you there?") could pre-empt the agent's intro on first contact, including any consent language
• All tool-driven Twilio calls (e.g., SMS sent from inside an agent action) now use the correct org-specific Twilio client
• Fixed an issue where the configured TTS model wasn't always being passed through to the agent's runtime config

Workspace Conversations in Admin

Agency admins can now view conversations across all client workspaces directly from the admin dashboard, useful for support and quality assurance.

Billing Improvements

• Stripe customer portal link for managing your payment method
• Fixed an issue where the activation flow could fail for some users

Webhook & Contact Fixes

• Incoming webhooks now correctly update existing contacts instead of creating duplicates. Contacts are matched by CRM ID, email, or phone number.
• Tags and attributes from webhook updates are now applied properly, so triggers based on tag changes (like removing "Abandoned Cart") will fire as expected.

Action Parameter Fixes

Fixed an issue where numeric and boolean fields in custom actions were being sent as text to external APIs. Values like status codes, priority levels, and product IDs are now sent with the correct data types, resolving validation errors with third-party integrations (e.g., Freshdesk, Zoho).

Whitelabel Portal

Agencies can now create fully branded portals for their clients with custom domains, logos, and colors. Includes multi-domain support, per-page access control, and tiered plans.

Browser-to-Phone Calling

Make outbound phone calls directly from the browser with real-time transcription. Supports direct dial to any number with live audio streaming.

API Keys & Scopes

Create and manage API keys with fine-grained permission scopes. Control exactly what each key can access — agents, campaigns, calls, contacts, and more. Includes webhook management endpoints.

SIP Trunking & Bring Your Own Twilio

Connect your own Twilio account or SIP trunk for call routing. Use your existing phone infrastructure while leveraging AgentVoice's AI capabilities.

Campaign Improvements

• Campaign analytics with performance charts
• CSV export for campaign data
• DNC (Do Not Call) list toggle per campaign
• Improved contact management UX

Voice & Call Quality

• Added "say intro" capability for faster call starts
• Voice latency and responsiveness settings
• Fixed recording issues with Twilio subaccounts
• Fixed outbound calls using the wrong Twilio account
• Fixed contact variables not resolving in system prompts
• Improved language code handling for ElevenLabs (regional codes like pt-BR now work correctly)

Platform Updates

• Health check endpoints across all services for uptime monitoring
• Onboarding email sequence for new users
• Webhook event queuing with BullMQ for reliability

URL Path Destinations

You can now set URL path destinations on actions and view detailed debug info for any call

Pay-As-You-Go Billing

New flexible billing option. Add credit to your account, set up auto-recharge, monitor your balance, and view transaction history — all from the sidebar

Redesigned Sidebar

Navigation is now organized into clear sections: Phone, Schedules, Automations, and Accessories. Quick links to docs, support, and feature requests are now built in

Performance Improvements

Faster page loads across Dashboard, Email Verification, and Signup

Call Experience Fixes

In-progress calls now sort correctly; test call button is easier to find

Campaign Improvements

Bug fixes and general improvements to campaigns

Automatic Database Migrations

Database updates now run automatically during deploys

Multi-Factor Authentication

Secure your account with authenticator apps (Google Authenticator, Authy, etc.) or email verification codes. Manage trusted devices and generate backup codes from Settings > Security

Enhanced Call Logs

Filter calls by phone number or sub-agent. Transferred calls are now tracked. Improved transcript viewer

Demo Links

Generate shareable demo links for your agents so prospects can try them instantly

PDF Export for Sequences

Export any sequence as a PDF for sharing or documentation

V2 Platform Update

Major upgrade to the sequence editor with a new visual builder, updated campaign management, and overall performance improvements

New Font

The platform now uses Mona Sans for a cleaner, more modern look

Call Insight Analysis

Improved call insight analysis with more detailed breakdowns

Chat Widget API

Agents can now power embeddable chat widgets on your website

Scheduled Emails

Set up emails to send automatically at a future date

Plan-Gated Phone Numbers

Phone number purchases now require an active plan

SendGrid Email Integration

Emails are now powered by SendGrid for better deliverability and tracking

Test Center

New testing dashboard where you can create test profiles, run agent tests, and review results with real-time debug info

Call Details Upgrade

New debug panel, metrics view, and timeline visualization for every call

Redesigned Signup

Completely refreshed signup experience

Triggers

Set up automated triggers that fire based on events. Create, configure, and monitor trigger executions from a dedicated page

Test Suite

Full testing environment with test profiles, voice selection, real-time debugging, and results tracking

A2P Registration

Register your business for A2P SMS compliance directly from Settings, including document upload for verification

Webhook Mappings

Configure custom webhook field mappings in Settings

Do Not Call Registry

Agents now check contacts against the DNC registry before placing calls

Campaign Contact Details

View individual contact details and status within campaigns; export contacts to CSV

Knowledge Base (Pinecone)

Connect your agents to a Pinecone-powered knowledge base. Upload sources, query your data, and test results directly in the app

Team Seat Management

Upgrade your team member seat count directly from billing

Customer.io Integration

User events are now tracked in Customer.io for better lifecycle emails

Agent Automations

New automation tabs on agents: automatically add notes, apply tags, or set variables based on call outcomes

Upgrade Experience

Users without an active plan now see a clear upgrade page instead of a broken experience

Agency: Sign In As Client

Agency owners can now view their client's account directly without needing separate credentials

Dashboard Upgrade

New dashboard with call volume charts, quick call button, upcoming appointments, and quick actions panel

Messages

New messaging system with message composer, filters, threaded conversations, and inline call monitoring

Activity Dashboard

All-new dashboard with stats cards, call volume and status charts, minutes usage, recent calls, agent performance, and upcoming tasks

Agent Chat

Chat directly with your agents from the dashboard. Search contacts, create contacts, initiate calls, and view recent activity — all from the chat interface

Appointments

Full appointment management with calendar view, scheduling, and Cal.com integration

Agency Platform

White-label agency system. Create and manage client sub-accounts, send invitations, track client metrics, and view detailed breakdowns per client (calls, campaigns, agents, phone numbers)

Google Sign-In

You can now sign up and log in with your Google account

Browser Voice

Make and receive calls directly in your browser — no phone needed

Regions

Configure which regions your agents operate in

Call Export

Export your call logs to a file for reporting

Autumn AI Assistant

Built-in AI assistant that helps you build and improve your agents. Ask Autumn for help directly from any agent's settings

Interactive Agent Creation

New guided flow for creating your first agent, with live AI assistance

PDF Upload

Upload PDFs to your knowledge base with automatic text extraction

Contact Tags & Variables

Organize contacts with custom tags and store custom data using variables

Business Address

Add your business address in Settings for compliance and caller ID

Workflows

Visual workflow builder for creating multi-step automation flows with branching logic

Advanced Contact Filters

Filter contacts by tags, variables, and other criteria

Agent Templates

Start with pre-built agent templates (like Customer Service) instead of building from scratch

Action Cloning

Duplicate existing actions to save time when creating similar automations

Production Launch

AgentVoice goes live on Heroku

Platform Update

Major update across campaigns, actions, and agent settings

Task Automation

Schedule automated tasks with expanded configuration options

Smart Contact Handling

Agents can now automatically block contacts and schedule follow-up calls

Campaigns v2

Completely rebuilt campaigns with batch processing, contact management, and campaign-level metrics

Pre/During/Post Call Actions

Configure actions that run before, during, or after each call. Preview exactly what your agent will do

Contact Blocking

Block specific contacts from receiving calls

Forgot Password

Reset your password via email if you get locked out

Recurring Tasks

Schedule tasks that repeat automatically on a set cadence

Caller Memory

Agents can now remember previous interactions with the same caller

Keypad Support

DTMF keypad available during live calls

Chat Widget

Configure an embeddable chat widget for any agent and add it to your website

Script Builder

Visual script builder for creating structured conversation flows for your agents

Live Call Monitor

Watch calls in real time with live audio and call controls (mute, transfer, end)

Platform Updates

New in-app updates feed so you always know what's new

Contact Improvements

Paginated contact list, bulk operations, contact notes, and detailed activity history per contact

Teams & Organizations

Invite team members, assign roles (owner, admin, member), and manage your organization

Setup Wizard

New guided setup for first-time users

Web Calls

Start test calls and collaboration calls directly from your browser

Task Scheduling

Enhanced task scheduler with agent assignment, contact selection, timezone support, and task types

Agent Modal Redesign

Completely refreshed agent editing experience with better navigation and more settings

Geo-Blocking

Restrict access by geographic location

Campaigns

Create and manage outbound call campaigns. Select contacts, configure actions, and track progress

Actions

Build custom actions your agents can execute during calls — API calls, data lookups, and more

Agent Settings Expansion

New tabs for call analysis, voicemail handling, and call cadence configuration

API Keys

Generate and manage API keys from Settings

Teams

Create teams, add members, and manage roles within your organization

CSV Import

Import contacts in bulk via CSV upload with preview and editing

Usage Dashboards

Track your usage across contacts, phone numbers, knowledge bases, and agents

Calendar & Tasks

Schedule and manage tasks on a calendar view. Create, edit, and track task completion

Voice Settings Revamp

Redesigned voice configuration with language selection and voice previews

Agent Import

Import agent configurations to quickly replicate setups

Email Verification

New email verification flow for account security

Subscription Management

Full billing lifecycle: invoices, failed payment handling, plan transitions, and subscription management

Web Call Modal

Initiate calls directly from the agent view

Billing & Subscriptions

Complete billing system with plan comparison, upgrade flow, invoice history, payment methods, and subscription management

Contacts

Full contact management with profiles, scheduled calls, and contact cards

Phone Numbers

Search, purchase, and manage phone numbers for your agents

Custom Voices

Upload and manage custom voices via ElevenLabs integration

Stripe Integration

Subscription billing powered by Stripe with automatic plan enforcement

Agent Configuration

Configure agent activity, voice settings, call settings, and more from a tabbed interface

Call Dashboard

Full call management with detail modals, audio playback, transcripts, cost tracking, and call analysis

Scripts

Create and manage conversation scripts with an interactive editor

Script System

Script creation UI with step-by-step builder

Agent Management

Create, edit, and delete AI agents

AgentVoice Launch

AgentVoice is born. First deployment with authentication, dashboard, and agent management.